Customer service training with Simon Scarborough

THE Angels team was provided with silver-served customer service guidance from hospitality legend Simon Scarborough.

Simon, of Simon Scarborough Associates, joined Angels Samantha, Charlotte, Deb, Hazel and Lisa for the company’s spring presentation evening at Boscombe’s Shelley Theatre.

After listening to Simon outline his own vision and ethos surrounding customer service, gleaned from many years of experience in the hospitality sector, the team discussed the Angels’ own approach to customer service.

Following Simon’s talk, awards for November, December and January’s Angels of the Month were revealed, with Dawn Raggett collecting November’s honour, Wendy Westwood December’s gong and Katie Minns the first of 2018’s awards.

Simon, meanwhile, was made an honorary Angel for his customer service advice and expertise.

Happy 1st Angelversary to the Domestic Angels Christchurch Office

It is only one year since Deb Broomfield opened the doors of the Domestic Angels office in Christchurch. Since then Deb’s team has grown to number 9 staff providing hundreds of hours of help in customers’ homes with housework and home help services each month.  

We asked Deb, what are your favourite moment and achievements from your 1^st year as a Domestic Angels franchisee: ‘I am so happy to be celebrating my first anniversary as a Domestic Angel franchisee.  Looking back over the last year I have learned so much.  There have been a few tough times when experiencing new pressures, but these times have taught me so much and made myself and my business stronger. I have really enjoyed building my team, and I have some lovely Angels.  I have enjoyed meeting new customers and making a difference in their homes, by providing a caring service. A definite highlight of becoming a franchisee is getting to know the team at Head Office, the support over the last year has been brilliant. I love being part of a company who aspire to be the best.  Domestic Angels has an exciting future ahead and it’s great to be growing with them as a family.’

Congratulations Deb, we are all proud to know you and be part of your Domestic Angels franchise journey – cheers!

Domestic Angels launch Bournemouth & Poole branches

Hazel Burnett - Bournemouth branch, Sam Acton - Domestic Angels CEO and Charlotte Waldron - Poole branch.

DOMESTIC Angels has signed up two new franchisees as the Dorset business embarks on a programme of rapid expansion.

Hazel Burnett has taken on the Bournemouth Central Parks franchise, while Charlotte Waldron will be running the Poole Coast and Harbour operation.

Domestic Angels has been providing cleaning and home help services in Bournemouth since it's incorporation by founder Samantha Action in 2002 and boasts 20 staff supporting around 130 clients across Bournemouth and Southbourne.

The business was franchised by Samantha in 2016 as a flexible home-based management solution. Both Hazel and Charlotte follow hot on the heels of fellow franchisee Deb Broomfield, who heads up the company's operations in Christchurch, covering Burton and Winkton, Grange, Highcliffe, Mudeford and Friars Cliff, Walkford, Portfield, Purewell and Stanpit, St Catherine’s and Hurn.

Both Hazel and Charlotte had been team leaders for Domestic Angels, but now step up to take on the management reins as fully-fledged franchisees, supported by Domestic Angels' well-established brand and award-winning management team.

Hazel said: "“I’m delighted to be joining the Domestic Angels franchise. Having worked as a team leader for the whole of 2017, I’m in a great position to take on the Bournemouth Central Parks territory and I can’t wait to help grow the brand and expand our services to even more people across Bournemouth.”

Charlotte added: “Domestic Angels already has a substantial presence in the Bournemouth, Southbourne and Christchurch marketplaces and I am extremely excited to be joining the franchise and leading the company’s expansion into Poole. Our services are in demand more than ever and for me to be able to buy into an established and trusted brand like Domestic Angels is a dream. I can’t wait to get started.”

Samantha said: "We're delighted to welcome both Charlotte and Hazel into the Domestic Angels Franchising family. The next few months will be hugely exciting for both them and the business as we expand and look to welcome other franchisees into the Domestic Angels family."

Hazel's Bournemouth Central Parks operation will include services in Bournemouth centre, Charminster, Queens Park, Strouden park, Throop and Muscliffe, while Charlotte will be managing Domestic Angels' work in Poole, Canford Cliffs, Lower Parkstone, Branksome and Sandbanks.