Thursday, 30 November 2017

Home businesses could bring in £4.27 billion more by finding new premises

A report, Unlocking the UK’s Home Business Potential, found home businesses in the south could generate £922million more in profits.

That compares with £595m in London and £667m in the north of England.

The survey of 500 home-based businesses, from Vonage in partnership with the Centre for e conomics and Business Research (CEBR) and YouGov, found 20 per cent said the high cost of commercial office space was preventing them from growing.

Samantha Acton, founder of Southbourne-based domestic cleaning company Domestic Angels, found she could expand the business through franchising. The idea enabled the company to grow despite a shortage of commercial premises.

She said: “Before Domestic Angels, I had never thought about having a business of my own. It was a huge challenge – I had to learn a lot about everything from how employment law works to how to set up a customer-service business.”

The business has grown from a handful of clients in 2002 to one with 20 employees, supporting 138 clients and providing g more than 1,000 hours of services every month.

She added: “Before taking the decision to move to a franchise model, I was searching to find the right space that would allow flexibility to accommodate for peaks and dips in demand. It was surprisingly difficult to find affordable premises that allows for the unpredictable levels of revenue in the first few years of starting a business.”
N EXTRA £4.27billion in revenue could be unlocked for the south’s economy if home businesses were able to grow and move to commercial premises, research suggests.
Continue reading the Bournemouth Daily Echo Article...

Wednesday, 22 November 2017

Customer Service, Angels Style

During October, we had a company-wide meeting bringing together all Angels at the fabulous Shelley Theatre in Boscombe. Our mission:- to define the Angels own Customer Service Policy. The Angels worked together in teams and created the following Domestic Angels definition: The Angels aim to deliver a great and appropriate service at all times always reflecting our culture and ethos.

Their commitment to Customer Service is:
  • We will be polite and caring
  • We will do a good job
  • We will be professional
  • We represent the ethos of Domestic Angels
  • We will go the extra mile
  • We will work well as a team across the company
  • We will be punctual
  • We will engage with our customers
  • Will have good relationships with our clients and colleagues
  • We will practice forward thinking
  • We will be presentable
  • We will have great self-discipline
  • We will be consistent

If you'd like to chat about having help in your home with weekly cleaning, spring cleaning or home help, please contact our customer service team on: Bournemouth and Poole - 01202267350 or Christchurch, Mudeford and Highcliffe 07712407164 or

If you would like to chat about taking control of your life with the support of a Domestic Angels Franchise: 01202267350 or